Frequently Asked Questions
Everything you need to know about your Rimoka beauty journey.
Are Rimoka products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Rimoka products are 100% cruelty-free and we offer a wide range of vegan-certified options. Check individual product pages for specific ingredient details.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return lightly used products within 30 days of delivery for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Do you offer samples with orders?
We love letting you try new things! Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or makeup products.